At Tarpan Jewellers, your satisfaction is our priority. We take great care in crafting and delivering high-quality jewellery, and we aim to provide a transparent and hassle-free return and refund experience. Please read our policy carefully.

1. Eligibility for Returns

We accept returns and exchanges under the following conditions:

  • The item must be returned within 7 days of delivery.
  • The item must be unused, unworn, and in original condition, with tags, packaging, certificates (if any), and invoice.
  • Customised, engraved, or made-to-order jewellery cannot be returned or exchanged, unless defective or damaged.

2. Non-Returnable Items

  • Items purchased on special discounts or during clearance sales are non-returnable.
  • Custom-made items and altered jewellery are non-returnable.
  • Gift cards and store credits are not refundable.

3. How to Initiate a Return

To initiate a return or exchange:

  1. Contact our customer support at [Insert Phone Number] or email us at [Insert Email Address] within 7 days of receiving your order.
  2. Provide your order number and reason for return.
  3. Our team will guide you through the return process, including pickup or drop-off instructions.

4. Return Shipping

  • For eligible returns due to damage, defect, or wrong item delivered, Tarpan Jewellers will cover the return shipping cost.
  • For other returns (e.g., change of mind), shipping charges will be borne by the customer.

5. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7–10 business days to your original payment method.
  • Shipping and handling charges (if any) are non-refundable unless the return is due to our error.

6. Exchange Policy

  • Exchanges are allowed for eligible items, subject to product availability.
  • If the exchanged item is of higher value, the customer will need to pay the difference.
  • If the item is of lower value, the difference will be refunded or credited as store balance.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Please notify us within 48 hours of delivery with clear photos and a description.
  • We will arrange a replacement or full refund at no extra cost.

8. Contact Us

For any questions or to initiate a return, please contact:

Tarpan Jewellers
K-1. Vishnu Garden, Delhi
Phone: 9873545975
Email: support@tarpanjewellery.in